These Terms and Conditions (“T&Cs”) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these terms. If you do not agree, please refrain from using our services.
1. General Information
1.1 Business Details: We are Macarooner LTD, a macaron production company based in the United Kingdom. For any inquiries, please contact us at smm@macarooner.com.
1.2 Acceptance: By placing an order, you confirm that you have read, understood, and agree to these T&Cs.
2. Website Access and Use
2.1 Access: You are free to browse most parts of our website without registering. However, certain features such as order tracking may require an account.
2.2 Permitted Use: Our website and its content are for personal, non-commercial use only. Any unauthorised use, modification, or redistribution is prohibited.
2.3 Availability: We aim to maintain uninterrupted access to our website, but occasional downtime may occur. We are not liable for disruptions due to technical issues or maintenance.
3. Orders and Payments
3.1 Placing an Order: All orders are subject to availability. After placing an order, you will receive a confirmation email. If not received within 24 hours, please contact us.
3.2 Payments: Payment is required at the time of purchase. We accept credit/debit cards, PayPal, and other methods listed at checkout.
3.3 Pricing: All prices are in GBP (£) and include VAT where applicable. Prices may change without notice, but confirmed orders will not be affected.
3.4 Errors: We reserve the right to cancel orders in the event of pricing or typographical errors, with a full refund.
4. Delivery
4.1 Delivery Areas: We currently deliver to select areas. Please contact us at smm@macarooner.com or via WhatsApp for availability.
4.2 Timelines: Estimated delivery times are not guaranteed and may be affected by external factors.
4.3 Responsibility: We are not liable for delays or failures due to events outside our control, including courier delays or force majeure.
4.4 Missed Deliveries: If no one is available to receive the order, redelivery may incur extra charges.
5. Returns and Refunds
5.1 Returns: Due to the perishable nature of our products, we do not accept returns or exchanges unless the item is damaged or incorrect.
5.2 Reporting Issues: Report any issues within 24 hours of delivery to smm@macarooner.com, including your order number and photo evidence.
5.3 Refunds/Replacements: Refunds or replacements are only issued for valid claims. Delivery charges are non-refundable unless the issue is our fault.
6. Allergies and Ingredients
6.1 Allergen Notice: Our macarons are made in a kitchen that handles nuts, dairy, gluten, and other allergens. We cannot guarantee the absence of cross-contamination.
6.2 Customer Responsibility: Full ingredient and allergen information is available upon request. Please review before purchasing.
7. Cancellations
7.1 Pre-Dispatch: Orders may be cancelled for a full refund if the request is made before dispatch.
7.2 Post-Dispatch: Once dispatched, cancellations are not possible due to the perishable nature of our products.
8. Custom Orders
8.1 Personalisation: Custom orders must be paid for in full at time of order.
8.2 Non-Cancellable: Custom orders cannot be cancelled, modified, or refunded once placed.
8.3 Design Disclaimer: Minor variations in design, colour, or appearance may occur due to the handmade nature of our products.
9. Liability
9.1 Limitation of Liability: To the fullest extent permitted by law, we are not liable for:
Indirect or consequential losses
Allergic reactions due to known allergens
Customer mishandling or improper storage
9.2 Product Usage: Our products are intended for personal consumption only. Resale without written consent is prohibited.
10. Intellectual Property
10.1 Ownership: All website content, including recipes, designs, branding, and images, is owned by Macarooner LTD and protected by copyright.
10.2 Usage Restrictions: You may not reproduce or use any content for commercial purposes without our written permission.
11. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our control, such as natural disasters, strikes, or pandemics.
12. Governing Law
12.1 Jurisdiction: These T&Cs are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.
13. Updates to T&Cs
13.1 Right to Update: We may update these terms at any time. Continued use of the site constitutes acceptance of the new terms.
For further assistance, please contact us at smm@macarooner.com. Thank you for choosing Macarooner LTD for your macaron needs.
