This privacy policy explains how Macarooner.com collects, uses, and protects any information you provide when using our website.
We are committed to safeguarding your privacy. Any information we ask you to provide will only be used in accordance with this privacy statement and in line with UK data protection laws.
We may update this policy occasionally. Please check this page to ensure you're happy with any changes.
What We Collect
We may collect the following information:
Full name and payment details
Contact information including email and phone number
Demographic data such as postcode, preferences, and interests
Information from customer surveys, order forms, or promotional signups
How We Use This Information
We collect this information to understand your needs and provide you with the best experience. This may include:
Processing orders and managing payments
Internal record-keeping
Improving our products, services, and customer experience
Sending updates, offers, and promotions (if you’ve opted in)
Market research via email, phone, or surveys
Security
We are committed to protecting your information. We use secure systems and procedures to prevent unauthorised access or disclosure. This includes:
Secure storage of order and contact details
Limited access to customer data
Regular monitoring and updates of our systems
Controlling Your Information
You can restrict or manage how your data is used by:
Opting out of marketing when filling in forms
Contacting us to withdraw consent for direct marketing at any time
We do not sell or lease your personal data to third parties unless we have your permission or are required to do so by law.
Advertising and Analytics
We may analyse browsing behaviour to personalise your experience and deliver targeted ads. This may involve:
Served by Us: Ads shown on our site or partner platforms
Third Parties on Our Site: Ads placed by third parties who may use cookies or beacons
Third Parties Elsewhere: Ads served elsewhere using shared data
You may disable cookies in your browser settings if you prefer not to be tracked.
Links to Other Websites
Our website may contain links to external sites. Once you leave our site, we cannot be responsible for the privacy or protection of your data on those websites. Please refer to their individual privacy policies.
Access to Your Data
Under the Data Protection Act 2018, you may request details of personal data we hold about you. If you’d like a copy or believe any information is incorrect, please contact us and we’ll correct it promptly.
Contact Us: For any questions, data requests, or concerns, please contact us at smm@macarooner.com.
Terms & Conditions
Terms and Conditions
These Terms and Conditions (“T&Cs”) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these terms. If you do not agree, please refrain from using our services.
1. General Information
1.1 Business Details: We are Macarooner LTD, a macaron production company based in the United Kingdom. For any inquiries, please contact us at smm@macarooner.com.
1.2 Acceptance: By placing an order, you confirm that you have read, understood, and agree to these T&Cs.
2. Website Access and Use
2.1 Access: You are free to browse most parts of our website without registering. However, certain features such as order tracking may require an account.
2.2 Permitted Use: Our website and its content are for personal, non-commercial use only. Any unauthorised use, modification, or redistribution is prohibited.
2.3 Availability: We aim to maintain uninterrupted access to our website, but occasional downtime may occur. We are not liable for disruptions due to technical issues or maintenance.
3. Orders and Payments
3.1 Placing an Order: All orders are subject to availability. After placing an order, you will receive a confirmation email. If not received within 24 hours, please contact us.
3.2 Payments: Payment is required at the time of purchase. We accept credit/debit cards, PayPal, and other methods listed at checkout.
3.3 Pricing: All prices are in GBP (£) and include VAT where applicable. Prices may change without notice, but confirmed orders will not be affected.
3.4 Errors: We reserve the right to cancel orders in the event of pricing or typographical errors, with a full refund.
4. Delivery
4.1 Delivery Areas: We currently deliver to select areas. Please contact us at smm@macarooner.com or via WhatsApp for availability.
4.2 Timelines: Estimated delivery times are not guaranteed and may be affected by external factors.
4.3 Responsibility: We are not liable for delays or failures due to events outside our control, including courier delays or force majeure.
4.4 Missed Deliveries: If no one is available to receive the order, redelivery may incur extra charges.
5. Returns and Refunds
5.1 Returns: Due to the perishable nature of our products, we do not accept returns or exchanges unless the item is damaged or incorrect.
5.2 Reporting Issues: Report any issues within 24 hours of delivery to smm@macarooner.com, including your order number and photo evidence.
5.3 Refunds/Replacements: Refunds or replacements are only issued for valid claims. Delivery charges are non-refundable unless the issue is our fault.
6. Allergies and Ingredients
6.1 Allergen Notice: Our macarons are made in a kitchen that handles nuts, dairy, gluten, and other allergens. We cannot guarantee the absence of cross-contamination.
6.2 Customer Responsibility: Full ingredient and allergen information is available upon request. Please review before purchasing.
7. Cancellations
7.1 Pre-Dispatch: Orders may be cancelled for a full refund if the request is made before dispatch.
7.2 Post-Dispatch: Once dispatched, cancellations are not possible due to the perishable nature of our products.
8. Custom Orders
8.1 Personalisation: Custom orders must be paid for in full at time of order.
8.2 Non-Cancellable: Custom orders cannot be cancelled, modified, or refunded once placed.
8.3 Design Disclaimer: Minor variations in design, colour, or appearance may occur due to the handmade nature of our products.
9. Liability
9.1 Limitation of Liability: To the fullest extent permitted by law, we are not liable for:
Indirect or consequential losses
Allergic reactions due to known allergens
Customer mishandling or improper storage
9.2 Product Usage: Our products are intended for personal consumption only. Resale without written consent is prohibited.
10. Intellectual Property
10.1 Ownership: All website content, including recipes, designs, branding, and images, is owned by Macarooner LTD and protected by copyright.
10.2 Usage Restrictions: You may not reproduce or use any content for commercial purposes without our written permission.
11. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our control, such as natural disasters, strikes, or pandemics.
12. Governing Law
12.1 Jurisdiction: These T&Cs are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.
13. Updates to T&Cs
13.1 Right to Update: We may update these terms at any time. Continued use of the site constitutes acceptance of the new terms.
For further assistance, please contact us at smm@macarooner.com. Thank you for choosing Macarooner LTD for your macaron needs.
